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11
 
SHAWENON COMMUNICATIONS 
Effective Messaging
No. 15
June 2007
 
Greetings,
 
The new offerings this month are a concept and a product. The first article is about change, what causes it and the implications of change in our tightly coupled, fast-moving world. We key in on the concept of "disruption."

The product is a new survey tool from our business partner
Constant Contact. Now you can find out what people are thinking about your industry, your new product idea or your volunteer organization.

If you ever send greeting cards to anyone for any reason, you should check out this month's Web Tips. Discover really cool e-cards on the Web.
In This Issue
Instant Change
Gathering Opinions
Web Tips
Seminar on Demand
Instant Change
Brown University graduation 
I went back to my Alma Mater for a reunion over Memorial Day weekend.  The school sponsors seminars for visiting alums and parents, and they are a great way to mix intellectual stimulation with eating and drinking.

At a session on "Mass Media in Transition," I learned that young media leaders spend their days scanning for "disruptions."  The concept seems to be defined in various ways, as buzz words often are. Essentially, it means that what someone else is doing may cause a tidal wave of change that affects your business. The concept is interesting to play with because it has broad implications.

Disruption

One source suggests: "The cycle of change often begins with disruption. New information, players, relationships or objectives disrupt the status quo." Because of our tightly coupled, highly interactive global environment, any change anywhere can cause change somewhere else.

The presenters, I learned, get their news each morning from several bloggers in the field. If they read the news in the afternoon, the changes wrought by the blog comments might already have begun to take place. Whew! It reminds me that years ago in a South American country (I think it was Brazil), inflation was so volatile that residents did their grocery shopping in the morning because prices would likely be higher in the afternoon.

Fareed Zakaria  in his June 11, 2007 Newsweek article "How to Restore America's Place in the World" uses the term somewhat differently when he says that the US should not focus on preventing the next terrorist attack, because that's impossible. Rather we should plan to minimize the disruption, thus disarming the terrorists. If their acts don't cause massive disruption, they are much less impactful. The article is an interesting read.

Favorite E-zine

So what has all of this to do with e-zines? Consider this. I don't know about you, but the number of electronic newsletters coming to my inbox has grown geometrically in the past few months. All right, you say, but you're in the business. Right, and many of them are from my own clients and customers, which is a good thing. 

What this tells me is that e-zines are catching on. That, in turn, means that there is more competition for your subscribers' "reading e-zines" time budget. I'm joking, of course, because no one really budgets time this way. But when there are more electronic newsletters, the numbers of e-zines that escape the dreaded "delete" key are fewer.

You want yours to be the chosen disruption. Your readers ideally will say, "Ah, here's my favorite e-zine. I'll take a quick break and read it from top to bottom." Understandably, your most loyal readers will sometimes be on deadline for a project when your newsletter arrives, and they will either read it later or never get around to it. But, hopefully, even then, they will want to read it.

How do you make that happen? Provide great content superbly written with valuable, actionable copy in a pleasing format. You can do that, right?  If you'd like some help, contact me.
Gathering Opinions
Taking a survey 
Surveys have been an important part of marketing ever since the earliest peddlers hawked their wares. So you would expect that harvesting data from prospects, customers and clients would migrate to marketing online. And so it has.

The latest product for online surveying comes from our business partner
Constant Contact, who introduced their new e-mail survey tool ListenUp! on June 11.  We've already given it a try--surveying the attendees at our Pioneer Valley intro--and it's very easy to use.

ListenUp! offers more than 40 online survey templates in five categories: customer satisfaction, market research, new product development, nonprofit and Web site feedback. Each comes with content, but you can edit what's there to meet your own requirements. Or you can just do your survey from scratch, using their survey tool.

The survey can be included in an e-mail, posted to your Web site or to an individual computer--at a trade show, for example. Results are provided in easy-to-use reports that show overall answers to questions as well as individual responses.  And the reports are easy to export to Excel, so you can compare data and analyze results.

If you're already a subscriber to Constant Contact, you can add the survey tool on for half price.  For example, if you pay $15 per month for e-mail marketing, you can add ListenUp! for $7.50.

Benefits
    
So much for features, what are the benefits of using an online survey? Well, I'll give you some examples from one group I work with--
BEN, the Berkshire Entrepreneurs Network.  For several years our sales gurus Will Ryan and Peter Coombs have been talking about delivering regular sales training for our members. While big companies send their sales teams to expensive, national sales training sessions, the average small business or soloprenuer doesn't get any sales training.  And they need it big time.

The first sales breakfast was well received--over 25 attended. Should BEN do more? If so, there were a host of logistical questions from preferred meeting time to day of the week. And what specific subjects were of the most interest? A quick survey told the sales pros just what they needed to know. The sales seminars are now offered regularly by the organization. Fresh from this success, there's another survey in the works to learn about member requests for programming for the 2007-08 year.

Moderation

As in all e-mail-based communications, moderation is a virtue.  And as in all business surveys, incentives are good. Offer your participants something for their time--maybe a copy of a complimentary electronic publication full of useful information or a chance at a drawing for a free product or service.

Be sure to test your survey--the product comes with features to let you do that. A small ambiguity in the way you phrase your question can make your responses all but useless.

If you have some interesting ideas for how to use a survey, questions or other comments, please
let us know.
Web Tips
Tips2For that special occasion, there are electronic greeting cards and then there is Jacquie Lawson. Lawson is a skilled illustrator who lives in an English country cottage in West Sussex, Great Britain. She has an amazing knack for merging humor, intrigue, beauty and technology in her greeting cards. 

Now in its fifth year, the site not only includes 91 original animated designs, many of which are mini-movies, but each one also has a musical score. For a mere $10 a year (or $16 for two), you can send all the cards you wish.

You can specify the date to send your card, store e-mail addresses and track which cards you've sent to whom. You'll be notified when your card was sent and get an e-mail when your recipient actually opens the e-card.

If you want a little cheering up, send one to yourself!

                    

And Finally . . .
 

Shawenon Communications collaborates with small businesses, solopreneurs, professionals and not-for-profits to get their message across in the written word.

 

We specialize in electronic communications including e-zines and other forms of e-mail marketing and Web site content.  We also ghostwrite articles and other business communications.  As a business partner, we offer Constant Contact's e-mail marketing service.

 

Thanks for reading. If you liked this issue, please click on the Forward email button below to share this newsletter with others.

You're also welcome to reprint material in this newsletter as long as it is unaltered and credited to the author. If being reproduced electronically, the following link must also be included:

www.shawenon.com

 
Sincerely,
 
First name
Susanna Opper
Shawenon Communications
413-528-6494
 

Copyright © 2007 Shawenon Communications. 

 
All rights reserved.
Seminar on Demand
11

 

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