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"Retro-Fit," January/February 2006, Berkshire Living.

"Playing the Angles," September 2005, Berkshire Living.

"Built to Last," July 2005, Berkshire Living.

"What Ever Happened to Governor Jane?" April/May 2005, Berkshire Living.

"A professional ghostwriter can bring you publicity without pain," Berkshire Trade & Commerce, May 2005.

"Build or Refurbish Your Web Site With Purpose and Without Pain," October 2004, Women's Business Boston.

"Class in Session: Does Classroom Education for CRM Still Make Sense?" Will Ryan, co-author, August 2002, DestinationCRM.com http://www.destinationcrm.com/articles/default.asp?ArticleID=2433

"Where Are We After Sept. 11?" January 2002, Berkshire Trade & Commerce.

"Have You Ever Listened to Your E-Mail?—Commentary" Vol. 3, No. 2, Winter 2001, Reflections, The SoL Journal on Knowledge, Learning, and Change.

"Are You Selling to the Right People?" Will Ryan, co-author, July 2001, Consulting Today.

"Negative Attitudes about Sales Process Can be Costly Problem for Small Business Owners," Will Ryan, co-author, March 2000, Berkshire Trade & Commerce.

"Demystifying the Selling Process," Will Ryan, co-author, June 2000, Berkshire Trade & Commerce.

"'Social Styles' Model Offers Insights to Sales Success," Will Ryan, co-author, September 2000, Berkshire Trade & Commerce.

"Getting More Out of Meetings," November 1995, Berkshire Business Journal.

"Groupware: Technology Makes Teamwork Easier," January 1990, TRIAL.

"A Groupware Toolbox," December 1988, BYTE.

"Making the Right Moves with Groupware," December 1988, Personal Computing.

"Strength in Numbers—Groupware May Revolutionize the Way We Work," August 1988, Computerworld Focus.

"Making Disparate Data Environments Seem Like One," September 1987, Computers in Banking.

"Computer Conferencing Adds a New Dimension to the Workplace," April 1987, PC Week.

"Networking via Computer," May 1986, Computer News for Physicians.

"Corporations Conquer Distance," A. David Boomstein, co-author, November, 1984, Computer Decisions.

"Keep Corporate Teams on Target," November 1984, Computer Decisions.

"Meetings of the Minds," December 1983, Data Training.


TECHNOLOGY FOR TEAMS: Enhancing Productivity in Networked Organizations, Henry Fersko-Weiss, co-author, 1992, Van Nostrand Reinhold, New York.


"Staying Human in a Machine-dominated World," in Web-Weaving: Intranets, Extranets and Strategic Alliances, Paula Boyle and Peter Lloyd, eds., 1998, Butterworth-Heinemann, London.

"Bringing Quality Home with Notes," in Transforming Organizations through Groupware: Lotus Notes in Action, Peter Lloyd and Roger Whitehead, eds., 1996, Springer Verlag, London.

"Managing Technological Change," in New Tools for New Times: The Workflow Paradigm, Second Edition, The Impact of Information Technology on Business Process Reengineering, Layna Fischer, ed., 1996, Future Strategies, Inc., Book Division, Lighthouse Point, FL.

"You Are Not Alone: Computer Networks Help People Learn from Others," in Health and Fitness in the Workplace: Health Education in Business Organizations, Samuel H. Klarreich, ed., 1987, Praeger, NY.


"Knowledge Management with Lotus Notes R5," January 1999, Iris Today.

"Choosing and Implementing a Groupware System," Datapro, Workgroup Computing Series—Strategies and LAN Services, July, 1992.

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